Shipping & Returns

SHIPPING POLICY

Mary Matilda ships worldwide. We offer the following:

  • Free shipping on all Canadian orders over $150

  • Flat rate $15 Canadian shipping on all orders under $150

  • Flat rate $20 American/worldwide shipping on all orders

  • Free pickup for local online sales only

All orders will be shipped by Canada Post.
Once dispatched, shipments typically arrive in 3-10 business days.
We do not offer overnight service.
Mary Matilda will collect provincial and federal sales taxes where applicable.

Orders received after 4 PM Monday-Friday will be processed the next day.

Orders received after 4 PM on Saturdays will not be processed until the following Tuesday.

Please contact us with any order or shipping inquiries.

RETURN & EXCHANGE POLICY

Please take your time trying everything on.  If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us. 

If you've lost your Return Form, click here. 

Please keep in mind that items you wish to return need to be sent to us 30 days from the date you received your parcel.

Please note that for hygienic reasons, all underwear and swimwear bottoms are final sale and not eligible for returns. All socks, tights, and accessories are final sale. Thank you for your cooperation.
All sales are final. 
Returns can be made in person for items purchased online. Please include proof of purchase with item to be returned. 

All return and shipping costs are your responsibility. Mary Matilda is not responsible for any items that are lost or damaged when being returned. It is recommended that the customer keep a record of the condition of the product prior to returning it, as well as the tracking details of the return shipment. 

If initial payment was made with credit card, refund will be made to the credit card. If payment was made using PayPal, refund will be made to your PayPal account.

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